Tips and Guidelines for Your Online Consultation
Here at the Writing Center, we offer online sychronous appointments. Many of these are conducted with our video conferencing tool, WCONLINE, which is often unfamiliar to students. As such, the following information will help you use WCONLINE for your appointment successfully.
Although we can conduct consultations without audio and video, the use of these functions saves time and allows you and your consultant to work more productively. Even if you prefer not to appear on video or use the microphone to communicate, we strongly suggest that you enable both tools; otherwise, your consultant will also be unable to use them. You will still have the option to black out your video screen or mute your microphone at any point during the consultation.
Please note, too, that without a camera, neither video nor audio can be enabled because all browsers check first to determine whether a camera is available. If they cannot access a camera, they make both audio and video unavailable.
Enabling Camera and Microphone
If you have not previously enabled audio and video in your browser, you may see a dialogue box asking you to allow your microphone and camera to operate:
Once you allow these functions, you should be able to see the video and talk to your consultant.
If video and audio are not already enabled and this window does not pop up automatically, some troubleshooting may be necessary. Try the following:
Your consultation will be saved automatically and accessible to you throughout the semester. To return to your appointment and view a recording of the chat and whiteboard activity, just open the appointment form, and click the Start or Join Online Consultation link again. The chat window will be visible, and you can click the time slider icon in the upper right corner to go to a screen where you can replay whiteboard activity.